Delivery

Each watch travels through a secure network which is separate to the regular post. The progress of this delivery is monitored at every stage via a barcode tracking system. Accordingly, Royal Mail guarantees that your item will arrive between 9.00am  1pm on the next working day. All our deliveries are insured independently for loss or damage. All delivery times and dates are estimations. Please ensure that your package is intact before signing for it.

Deliveries must be signed for by an adult (defined as person aged 18 or over) at the given address, once signed for responsibility for the order is transferred to the customer. All liability for loss, damage or theft is transferred from My Dream Watch to the customer. Any parcel which has been damaged or tampered with should not be signed for and delivery should be refused.

Returns

In the unlikely event that you are not 100% satisfied with your purchase you may return your watch within 14 days provided the goods are returned in exactly the same condition that they were supplied.

The purchaser in liable for all return delivery costs and it is the purchasers responsibility that goods are fully insured in transit.

Watches ordered/altered to customers specification (defined as those not held in stock).

Where a watch has to be ordered in response to a customer order, the watch will be registered to the customer by the authorised dealer. This represents an exemption to the distance selling regulations. The 14 day cooling off period does not apply. You are entitled to return the item for refund in the following circumstances.

If the item ordered is not the item delivered. The items unique model number and its description as listed on your order confirmation will be used to confirm the item ordered.

Read Full Returns Policy Here